by Dave | Feb 21, 2018 | Customer Service Skills
True listening skills often involve focusing on more than just the words that someone says. When I worked at Walt Disney World in Orlando, I would enjoy spending time walking in the parks. If a guest came up to me and asked, “when does the 3 o’clock parade begin?” it...
by Dave | Jul 16, 2016 | Customer Service Skills
Have you ever come across someone who obviously loves what he or she does? I had that experience a few weeks ago. I was in Lake Havasu, Arizona with a client, and we decided to go to dinner at a popular local steak house. The restaurant is called Shugrue’s, and it is...
