by Dave | Jul 2, 2022 | Customer Experience, Customer Service Processes
My son, Tony, had the privilege of being part of the theater program at our high school. The kids were under the direction of Pam Hurt, and she had a way of getting the most out of the cast each year, always demanding their best. I am by no means a talented singer...
by Dave | Jul 16, 2016 | Customer Service Processes
What is the secret to create a culture where great customer service comes naturally? For the past 20 years organizations of all types have been attempting to answer that question. Prior to that time, only a few select companies even understood the importance of...
