"Where the rubber meets the road" or "The buck stops here" are phrases that come to mind when you think of front-line employees and customer service. The company’s reputation in the marketplace is formed by how that customer is treated by the front-line
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In a day when your great product or service ideas can be duplicated by an organization across the street or halfway around the world, the level of service provided by every member of your team is critical.
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It is always easier to learn from the experiences of others than to have to live through everything on your own. This easy read book follows Brett, a newly appointed director of Guest Services, as he meets with his mentor for eight Monday mornings.
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In this easy to read story about the career and spiritual journeys of a young man, Jim discovers that the Bible contains more than just nice stories, but has practical instruction on how to treat others, including his customers.
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