“In 2005, Concentra hired David to come in and evaluate our IT Help Desk for operational and management efficiencies. He was extremely thorough and professional in his approach and the resulting assessment was instrumental in improving our service and delivery. David was an outstanding resource and one of the driving forces behind our team’s commitment to customer service in 2006. The formal customer service training he provided to my team as well as the quality program he assisted us with have drastically improved our delivery of service to our customers.”

John Lovetere
Solution Center Manager
Concentra

“Your services could go along way in helping many organizations provide an improved level of customer service.  I know that the training you helped us with was instrumental in putting us on the right path toward our goal of being a leader in our industry. We have built on many of the concepts for delivering the customer service messages that you left us with and have since created a comprehensive training program utilizing those concepts instrumentally.  I hope that we have the opportunity to cross paths again as both of our organizations continue to experience positive growth experiences.”

Jack Janiga
Operations Manager
Ren Cen Parking, GM

“I would like to strongly recommend the services of David Reed and Customer Centered Consulting Group. David and his team understand all of the issues and have worked tirelessly to complete numerous projects…all in the interest of making sure our company understands and delivers superior customer service. They are very focused and passionate about what they do.”

Jim Wales
Executive Vice President
Crosstex Energy

“On behalf of my staff and me, I want to express our deep appreciation for the two workshops you presented this year for Saint Timothy Academy. Since we are a new organization, your team building activities strengthened and hastened our bonding together as a staff. We enjoyed the sessions, and we learned a great deal about our colleagues. I highly recommend you to other school administrators and to business leaders who desire to improve their service and to strengthen their staffs.”

Peggy McMillan
Headmaster
Saint Timothy Academy

“You were extremely thorough during the discovery phase as you identified areas that required our attention, and it was obvious that you have great experience in organizational effectiveness, management and employee relations.  You quickly processed your data and created and presented a very useful report that allowed all of us to visualize the state of our organization and what we needed to do to address the issues.  Your disarming, yet professional approach served us all very well and resulted in the best possible outcome.”

Scott Pierre
Chairman of the Board
The Holy Land Experience

“We appreciated the reminder to focus on people first! David gives great practical reminders on the core of every entity – people. We appreciated the instructions for customer service, while focusing on internal teamwork as well - great job”

John Klingstedt
Assistant Head of School
Prestonwood Christian Academy

“It is with great pleasure that I recommend David Reed to any organization or ministry that truly is seeking to be customer oriented. David recently did a presentation for us at our national conference and many conferees commented how they "loved" his presentation. David’s presentation was truly custom made for our group he not only combined humor with facts and statistics but used many practical examples of how to implement the principles he taught. We would without hesitation have him back again.”

Eddy Espinosa
Director of Food Services
Prestonwood Baptist Church

“We enjoyed your presentation on "Customer Service".  It was right on point with what we deal with on a daily basis.  Your real life examples and past experiences made your presentation interesting as well as credible!  We would love to have you come back and speak to other associates in our organization sometime in the near future.”

David Talley
Claim Team Manager, Contractual Litigation Unit
State Farm Insurance

“Thank you for the excellent presentation on human resources you made to my Introduction to Business class. The students were very impressed with your knowledge of the subject, interesting first hand examples and enthusiastic talk.”

Lana Powell
Business Professor
Valencia Community College

“On behalf of the Dallas Chapter of the Association of Information Technology Professionals (AITP), we would like to thank you for your dynamic presentation, Leadership & Motivation, at our August 2007 AITP Dallas program at the Crowne Plaza Hotel in Addison, TX. Your presentation captured our audience and your speaking style was excellent in both professionalism and expert knowledge. We also received very insightful and enthusiastic feedback from our attendees and look forward to hosting you again as a keynote speaker for future events.”

Craig Bowie
Chapter President
Association of Information Technology Professionals

“He is a man of integrity, honesty and possesses a ‘can-do’ attitude even in the face of quick deadlines.”

Randall James
President
First Orlando Foundation

“I have had the pleasure of working with David Reed for nearly two years in a consulting relationship with Valencia Foundation.  He has proven to be an insightful, committed, forward-thinking, creative, solution-oriented member of our team.  David has been involved in many aspects of an organizational turnaround, including human resources, technology implementation, planning, marketing, customer service and development. ”

Geraldine Gallagher
President
Valencia Foundation

“I have worked with many consulting firms over my corporate career and have seen the best consultants can offer and the worst.I have worked with many consulting firms over my corporate career and have seen the best consultants can offer and the worst. You certainly are a star in the "best" category. You worked in a "hands on" way with my team to assess where we stood with regard to leadership, customer service, and community stewardship and helped us build a plan to improve in areas of weakness. I've found you to be refreshingly candid, enthusiastic, and practical. A consultant who doesn't want to develop a binder, but who wants to work with the team to accomplish real change. I would highly recommend you to anyone committed to changing their organization, streamlining processes and improving customer focus.”

Nancy Dreicer
District Administrator
Florida's Department of Children & Families

“Just a sincere note of appreciation for presenting the program for the North Texas Municipal Clerks Association regarding Customer Service. Your talk was very informative and well received by our attendees.”

Susie Quinn
President
North Texas Municipal Clerks Association

“David provides a well organized, informative presentation that is appropriate for all levels of an organization.  David is professional, friendly, and very knowledgeable.  I would recommend his Customer Service workshop to any organization - from those who need Customer Service 101 to those who need a refresher course in how to provide good customer service. ”

Joanne Robertson
Chief Operating Officer
Family Support Services of North Florida

“I appreciate the services Customer Centered Consulting Group, Inc. provided the City of Missouri City as we installed the new VoIP phone system and restructured the manner in which we handled incoming phone calls from a decentralized manner to a more centralized manner.  With these two major changes in addition to implementing all new City phone numbers, a very cumbersome and complex project became manageable with CCCG's help.  CCCG was the natural choice to assist the City with completing this project because you were there with us as we together imagined the system we could implement in order to provide more efficient and effective service delivery to our residents, businesses, and visitors. The invaluable assistance CCCG brought us was that you have the unusual combination of keen insight to customer service matched with true technical expertise.  I sincerely thank you for CCCG's help.”

Frank Simpson
City Manager
City of Missouri City

“As a manager of a national retail chain, I brought David into my business to evaluate our level of customer service.  He spent many hours at our retail establishment, not only observing our staff and customers, but interviewing our staff members and myself individually.  After David’s analysis, he provided me with a detailed report that showed not only our strengths, but also areas that we could improve to take our business to the next level.  His service to our company was invaluable.”

Brian Cline
Manager
Lifeway Christian Stores

“The feedback that Matt Reding was able to gain from our clients combined with recommendations on how Halff Associates can build on our strengths and practical ways to correct deficiencies was extremely beneficial. As opposed to other surveys that others have conducted for us, his survey went beyond simply reporting the results. The survey identified actions we can take and provided concrete suggestions for improving client satisfaction. Using the combination of his knowledge of client/customer service and the feedback he received when conducting the client surveys for Halff Associates, Matt delivered the keynote address at Halff Associates’ annual planning meeting. Using key points from his address as a basis for discussion, break-out sessions during the planning meeting paid particular attention to the importance of client service, interaction with clients and internal processes to improve client services.”

Greg Kuhn
President
Halff Associates

“Over the last three years, Customer Centered Consulting Group has worked extensively with Concentra in a number of areas. Their assessment and survey services have been particularly valuable and have greatly assisted us in focusing our resources on the most critical areas with the highest potential return. Because our people are our most important asset, gathering their input is critical in assisting our senior leadership team to chart a course for continued success in the future. CCCG's ability in this year's employee survey to gather feedback from over 70% or 4,065 of our colleagues was remarkable. Equally significant was the way they were able to distill that feedback into meaningful reports and then help us implement key changes which have contributed to our success. By conducting our last two annual colleague surveys for us, CCCG has helped us determine which of our improvement efforts have been most successful and identify those areas in which we have some additional room for improvement.”

Keith Newton
President
Concentra

“I just wanted to drop you a note to say thank you for taking the time to speak to the Crosstex Treating Division about customer service. Your presentation received excellent feedback from the group. Everyone especially liked the helium stick presentation to show the importance of working together as a team. The statistical examples you provided on "why customers leave" were very enlightening. Thanks again for your help.”

Bill Stokes
Crosstex Treating Services
Crosstex Energy