The one-day Administrative Development Course teaches your administrative staff the essential skills needed to support your team with excellence. Personnel at all levels of experience will gain key insights to anticipate leadership needs, deliver outstanding customer service, expand communication, and champion organizational improvement.
The one-day Administrative Development Course teaches your administrative staff the essential skills needed to support your team with excellence. Personnel at all levels of experience will gain key insights to anticipate leadership needs, deliver outstanding customer service, expand communication, and champion organizational improvement. In the course, participants learn methods that further their professional development while assisting them in personally enhancing the effectiveness, efficiency, and profitability of your organization.
According to a recent study by the United States Department of Labor, administrative professionals comprise one of the largest occupational groups in country. The study went on to say that "Secretaries and administrative assistants today perform fewer clerical tasks and are increasingly taking on the roles of information and communication managers." The truth is we require a great deal more from our administrative professionals than simply handling clerical responsibilities. As a result, companies of all sizes can realize tremendous productivity, efficiency, and profitability gains from training their administrative personnel to excel in driving results in all aspects of their responsibilities.
Because administrative personnel work in many diverse disciplines throughout your organization, they often have unique opportunities to further sales efforts, build relationships with customers, drive operational efficiency, and enhance teamwork through effective communication. Key benefits of the Administrative Development Course include:
| Enhanced Leadership and Team Productivity |
Increased Talent Retention |
| Strengthened Customer Relationships |
Greater Teamwork |
| Disciplined Cost Control |
Superior Employee Morale |
Through challenging course material and engaging exercises we lead your administrative team in learning and practicing key skills such as:
- Delivering Outstanding Internal and External Customer Service
- Handling Difficult Customers
- Understanding the Big Picture of Your Company and Industry Dynamics
- Performing with an Executive Mindset to Anticipate the Needs of Leadership
- Championing Organizational Improvement
- Expanding Teamwork and Internal Communication
An investment in your administrative professionals will rapidly pay tremendous dividends to you as a leader and your organization as a whole. Leverage your key resources to enhance your success. Contact us today for details.
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