Customer Centered Consulting Group, Inc., formed in 1999, helps companies of all sizes develop unexcelled customer service, effective leadership, and simple processes to enhance profitability. Headquartered in Frisco, Texas, the Group’s outstanding track record in customer service, human resources and business operations distinguishes it from the competition by providing a wide variety of services including the following:
- Customer Service Assessments – Perform an objective review of your customer service as seen from the eye of a customer, client, or partner by using surveys, “mystery guest” observations, focus groups, and a review of internal policies and procedures.
- Customer Service Training – Provide half-day and full day interactive training sessions to re-focus the attention on the customer while reinforcing policies and procedures that deal with the treatment of your customers.
- Customer Surveys – Design and conduct a customer survey to find out how your customers really feel about your organization and help identify opportunities for improvement.
- Employee Satisfaction Surveys – Design and conduct an employee survey, gaining high participation rates and honest feedback because of the neutral, outside facilitation of the entire process. Detailed results and a proven action planning process help make the survey a key part of any organizations annual planning process.
- Keynote Addresses - Address your convention, conference, or internal meetings about increasing customer service and building market leadership.
In addition to the customer service area, Customer Centered Consulting Group, Inc. provides services in the Human Resources and Business Process arenas.
To learn how Customer Centered Consulting Group can make a difference in your bottom line, please visit the web site, call, or send an email to
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