Matt Reding graduated Magna Cum Laude from Baylor University where he received a degree in Finance and International Business. Prior to joining Customer Centered Consulting Group, Inc. in 2006, he served in numerous customer service, sales, and operations roles at the managerial and executive levels with Southwestern Bell, SBC, and AT&T. Throughout his career, Matt’s responsibilities have included selling services to Fortune 500 companies as the sales lead for a $12 million wholesale account module; leading a team of experts who developed legal contract language for multi-billion dollar wholesale product portfolios; directing a $315 million product portfolio; and leading national provisioning, service, and customer satisfaction organizations.

Drawing from experience gained by serving in executive roles during a majority of his career, Matt has the unique ability to translate organizational capabilities and corporate objectives into innovative solutions that add value to an enterprise. He is adept at analyzing processes and structures, discerning organizational strengths and improvement opportunities, and implementing creative solutions to improve operational efficiency, organizational effectiveness, and overall profitability. Matt is also experienced in designing and delivering customer surveys that not only gather customer feedback but also deliver critical data that can be used to isolate and resolve service and operational issues.

Matt provides consulting services and delivers training on topics such as customer service, leadership, and process improvement to corporations, government agencies, schools, and churches of all sizes. He leverages his considerable business experience and speaking ability to provide straightforward solutions to maximize client success. He works extensively with senior leadership teams to develop and implement initiatives to improve their organizations’ efficiency and effectiveness.

Matt resides in Frisco, Texas with his wife and three children.