Success Quotes
“The formal customer service training he provided to my team as well as the quality program he assisted us with have drastically improved our delivery of service to our customers.” John Lovetere
Solution Center Manager
Concentra
more... “Equally significant was the way they were able to distill that feedback into meaningful reports and then help us implement key changes which have contributed to our success.” Keith Newton
President
Concentra
more... “I would recommend his Customer Service workshop to any organization - from those who need Customer Service 101 to those who need a refresher course in how to provide good customer service.” Joanne Robertson
Chief Operating Officer
Family Support Services of North Florida
more... “Your talk was very informative and well received by our attendees.” Susie Quinn
President
North Texas Municipal Clerks Association
more... “The students were very impressed with your knowledge of the subject, interesting first hand examples and enthusiastic talk.” Lana Powell
Business Professor
Valencia Community College
more... “Your "real life" examples and past experiences made your presentation interesting as well as credible!” David Talley
Claim Team Manager, Contractual Litigation Unit
State Farm Insurance
more... “David has been involved in many aspects of an organizational turnaround, including human resources, technology implementation, planning, marketing, customer service and development.” Geraldine Gallagher
President
Valencia Foundation
more... “Your presentation captured our audience and your speaking style was excellent in both professionalism and expert knowledge.” Craig Bowie
Chapter President
Association of Information Technology Professionals
more... “David and his team understand all of the issues and have worked tirelessly to complete numerous projects.” Jim Wales
Executive Vice President
Crosstex Energy
more... “Your presentation received excellent feedback from the group. The statistical examples you provided on “why customers leave” were very enlightening.” Bill Stokes
Crosstex Treating Services
Crosstex Energy
more... “I highly recommend you to other school administrators and to business leaders who desire to improve their service and to strengthen their staffs.” Peggy McMillan
Headmaster
Saint Timothy Academy
more... ““You were extremely thorough during the discovery phase as you identified areas that required our attention,” Scott Pierre
Chairman of the Board
The Holy Land Experience
more... “David’s presentation was truly custom made for our group he not only combined humor with facts and statistics but used many practical examples of how to implement the principles he taught.” Eddy Espinosa
Director of Food Services
Prestonwood Baptist Church
more... “Your services could go along way in helping many organizations provide an improved level of customer service.” Jack Janiga
Operations Manager
Ren Cen Parking, GM
more... “We appreciated the instructions for customer service, while focusing on internal teamwork as well - great job"” John Klingstedt
Assistant Head of School
Prestonwood Christian Academy
more... ““He is a man of integrity, honesty and possesses a ‘can-do’ attitude even in the face of quick deadlines.”” Randall James
President
First Orlando Foundation
more... “As opposed to other surveys that others have conducted for us, his survey went beyond simply reporting the results. The survey identified actions we can take and provided concrete suggestions for improving client satisfaction.” Greg Kuhn
President
Halff Associates
more... “After David’s analysis, he provided me with a detailed report that showed not only our strengths, but also areas that we could improve to take our business to the next level. ” Brian Cline
Manager
Lifeway Christian Stores
more... “The invaluable assistance CCCG brought us was that you have the unusual combination of keen insight to customer service matched with true technical expertise. I sincerely thank you for CCCG's help.” Frank Simpson
City Manager
City of Missouri City
more... “I've found you to be refreshingly candid, enthusiastic, and practical. A consultant who doesn't want to develop a binder, but who wants to work with the team to accomplish real change.” Nancy Dreicer
District Administrator
Florida's Department of Children & Families
more...
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Featured Services
 Process Review and Improvement
Effective organizations are driven by efficient processes. CCCG conducts process review and improvement engagements designed to give your business a clear, third-party assessment of your business processes.
 Organizational Tune-Up
CCCG conducts Organizational Tune-Ups that provide a client with detailed reviews of their operations, processes, systems, and employees to help them determine how to provide excellent value consistently and efficiently. During a Tune Up, we will work to identify waste and non-essential processes or resources to help your organization remain competitive in today’s market.
 Merger & Acquisition Services
In an era of constant change in almost every industry, CCCG has developed a suite of services to help companies deal with challenges that come with a merger or acquisition.
 Remote Office Services
For the past twenty years, organizations of all types and sizes have talked about and considered the possibility of having some of their employees work from somewhere other than a centralized office. Some groups have found success with allowing certain types of employees to work from home while most organizations have pulled back after attempting different arrangements.
 Leadership Coaching
The single most important factor in employee retention is the relationship one has with their direct supervisor. CCCG provides one on one leadership coaching to build the skills of your leaders.
 Administrative Professional Training
The one-day Administrative Development Course teaches your administrative staff the essential skills needed to support your team with excellence. Personnel at all levels of experience will gain key insights to anticipate leadership needs, deliver outstanding customer service, expand communication, and champion organizational improvement.
Leadership Training
A leader's most important responsibility is to develop the professional skills and capabilities of his or her people. The Leadership Development course gives participants the essential skills they will need to consistently achieve results for your business both personally and through their teams.  Effective Meeting Facilitation Training
Working in teams is critical to company success and leaders need to develop solid skills to effectively lead meetings. In the Effective Meeting Facilitation Training, we teach leaders how to maximize the efficiency and success of the meetings they lead.
 Time Management Training
Time is a limited and precious resource. Due to the numerous demands placed on your personnel everyday, solid time management skills are essential to the success of your employees. The Time Management course helps employees learn practical skills that they can put to use immediately.
 Team Building Retreats
Very few organizations ever learn to work together as a high functioning team. CCCG conducts custom teambuilding retreats to help single teams or groups made up of individuals from a variety of support departments work together.
 Customer Surveys
Do you know how your customers view your company, competitors, and your products or services? Our customer surveys are designed to answer those key questions for you and give you feedback from customers that you can use to enhance products and services, improve operational efficiency, and drive greater bottom line profitability.
 Human Resource Consulting
Both startup organizations and established companies can use some help in the Human Resource area. CCCG will come onsite and work side by side with the HR leadership to evaluate current practices and then recommend improvements.
 Customer Service Training
Every member or your organization should know how to deliver great customer service, both internally and to your paying customers. During the custom training program, your employees will develop a passion for and the skills needed to take care of your customers.
 Employee Surveys
Employees are your company's most important resource. CCCG offers employee surveys that are customized to your business and designed to maximize the critical feedback received from employees.
 Leadership Retreats
The most effective organizations understand the importance of getting away from the day to day running of he business to spend time planning and developing strategies. CCCG will plan and facilitate a complete eadership retreat, allowing the top leaders to participate instead of facilitating the meeting.
 SalesForce.com Implementation
Managing all the information related to your customers is a challenge. Using a Customer Relationship Management (CRM) tool can help ensure your organization maximizes your relationship with each customer.
The SalesForce.com tool is a leader in the CRM market and has created a great tool that helps improve processes well beyond the sales area. CCCG will help manage every aspect of a SalesForce.com implementation project.
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