CCCG Tip of the Day

It is always preferable to have your main phone line answered by a live person. If you determine that you must have an automated system, make sure it is easy to get to a live person if the customer prefers that option. Never go more than two levels deep in a phone tree and test the system regularly to make sure calls go where you intend them to go. Make is easy for a customer to reach the correct person and solve their problem or purchase a product. If they have to work at it, they will go somewhere where it is easier to do business.

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Working Together on a team of any size can be difficult in the best of circumstances. Our teambuilding events are designed to improve communication and overall team effectiveness through a series of fun and engaging activities, either onsite or off, to meet your organization’s needs.

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